Fulfillment Policy

WebXGrid designs, builds, hosts, and maintains a custom website for your business under a monthly or yearly subscription. Delivery depends on the plan you choose:

• Standard: up to 5 pages, custom design & copywriting, hosting, SSL, daily backups, on-page SEO + Google listing setup, 2 content updates per month, email support
• Growth: everything in Standard, plus up to 10 pages, custom logo, Google reviews on site, live chat, directory listings, unlimited minor updates, and priority support
• Add-ons (optional): Extra Page, Booking Calendar, Online Store, Ads Management, and other add-ons as listed on our Pricing page

Fulfillment begins when you:

• Get a free consultation, or
• Submit a package request selecting Standard or Growth (and optional add-ons)

We typically start the same day once we confirm details and receive the basic intake information (services, service area, logo/photos if available).

• Same-day start: after intake / strategy call confirmation
• Homepage draft: usually within about 3 business days
• Live website: typically within about 5–7 business days after we have required content and your review feedback

Timelines may extend if content, approvals, domain access, or third-party credentials are delayed. We will communicate revised dates when that happens.

To fulfill your website on schedule, we need you to:

• Share accurate business details and any brand assets you already have
• Review drafts and request changes promptly
• Provide access to domain, DNS, email, or third-party tools when those are required for launch

If you do not have every asset ready, we will guide you and help fill gaps where possible.

After launch, your active subscription continues to cover hosting, maintenance, security basics (SSL/backups as included), and plan-based content updates. Growth plans include priority support and additional lead-generation features as listed on our Pricing page.

You may upgrade from Standard to Growth or request monthly, one-time, and custom-quoted add-ons at any time. New add-ons begin after confirmation and any applicable billing update. Extra work outside your plan may be quoted separately before we begin.

There's no long-term contract. You may cancel at any time by emailing info@webxgrid.com, with at least 15 days' notice before your next billing date to stop the upcoming charge.

Monthly plans: cancellation stops future billing; hosting and maintenance continue through the end of the current paid month.

Annual plans: the remaining prepaid term is non-refundable if you cancel early. Your website, hosting, and maintenance continue through the end of the term you already paid for, unless you ask for your site to be taken offline sooner.

While your subscription is active, the website remains available for your business. Upon cancellation, your website is taken offline at the close of your final paid period. We do not provide website files, source code, or a copy of the built site; the content you originally supplied and your domain registration remain yours, but the built website itself is not exported or transferred.

Because website design and setup involve custom work, refunds are handled case by case:

• If we have not started design work after payment, you may request a full refund of that unused period
• Once design/build work has started, your site is live, or during any prepaid annual term, fees already paid are non-refundable; active plans continue to be served through the period already paid for
• Third-party costs (domains, ads spend, specialty licenses) are non-refundable once purchased
• If we fail to deliver a material part of the agreed plan without a valid delay cause, contact us and we will work toward a fair remedy (credit, rework, or partial refund where appropriate)

WebXGrid delivers digital services (website design, hosting, and maintenance), not physical goods. There is no shipping. Delivery occurs through published websites, staging links, email, and support communications.